B-to-B marketers always want their own examples of marketing success, says Joel Book, principal of marketing insights for the Salesforce Marketing Cloud. Speaking during the company conference, Dreamforce, he chose Volvo Construction Equipment North America as the perfect example to highlight, full-screen, in a movie theater at Westfield San Francisco Centre.
“Everything is focused on the customer,” he says of the “innovator” that’s brought in $100 million in sales of new and used equipment during each of the past five years using its cross-channel digital program.
Challenge: Nurture and convert leads.
Solution: Cross-channel marketing.
$100 million in annual sales due to digital marketing
27 qualified leads from Facebook Custom Audiences alone
30% lower cost per lead with FCA
Book’s session on Sept. 16, “How Smart Brands Use Digital Marketing to Acquire, Engage and Retain,” shows how Volvo CE extends its brand promise across all channels.
“All marketing is not just direct marketing, all marketing is now cross-channel,” he says. “We don’t know through which channel our buyer is going to engage with us. It could be via social media, it could be online, it could be in-store. What we do know is this: Every channel matters. Every channel has an influence on the customer.”
Volvo CE uses SEO and social media (Twitter, Facebook and its YouTube channel) to drive site traffic, with all site visitors being invited to sign up for its monthly newsletter. (Another option, the newsletter for used equipment, runs bimonthly.)
Facebook is the No. 1 social media lead generator, Book says.
“Everything is focused on driving traffic to the website.”
For example, specifically using Facebook Custom Audiences, Volvo CE targeted American and Canadian aficionados of its competitors’ brands who look like Volvo CE’s best customers and are 23 and older. Volvo CE’s Facebook ad got nearly 300,000 ad impressions. From there, 9,485 clicked and 27 became direct sales-qualified leads for the high-priced products. At more than $2,000 per lead, that was a 30 percent reduction in cost per lead. The campaign additionally prompted new email subscriptions and drove downloads of the Volvo CE Insider app.
Leads then head through Dun & Bradstreet’s data overlay for cleansing, Book says, before they’re placed in Microsoft Dynamics CRM. “Salesforce Marketing Cloud integration with [the] CRM system enables Volvo sales reps to track leads, manage opportunities,” reads his presentation slide. A sales representative with one of the 130 dealers gets the Salesforce lead report. The rep then sends a personalized “thank you” email to the buyer. All of that happens within 24 hours.
“The linchpin of Volvo’s digital marketing strategy is what they do through email,” Book says.
Email is the top lead generator and converter, and is industry-specific.
“The reason I say that Volvo has doubled-down on email — and this is a trend across a lot of different successful brands, gang,” Book says, “[is] five out of 10 B-to-B marketers say email is their single-best channel for generating leads.”
Overwhelming. If that’s what marketing communications has become — help is on the way!
Gone are the days when a few publications covered your industry and only the accounting department had computers. Now the biggest change is smartphones, it’s practically impossible for a company to afford programming for the small screen. There is a solution, Hubspot. Here’s a list of the advantages:
SEO is a moving target that can really affect your business. This means that as a startup founder, you need to be prepared to make your strategy work no matter what Google enforces.
(Industrial search doesn’t move that much. Sites we have done for hugh water pumps ten years ago are working perfectly well today. There product hasn’t changed in 50 years. Why should their site? They just keep getting orders from around the world because we wrote the site for people looking for that very unique pump. If we had anything new to say we would, but we don’t)
We asked 12 entrepreneurs what trends they have noticed in the past year and how they have prepared their business. Here’s what they have noticed:
1) Increasing Attention to the User
In the past, SEO was all about manipulating data and keywords to gain search engine rankings. However with the leak of Google’s Quality Rating Guide back in August, it has become crystal clear that modern SEO is all about adding quality rather than quantity. We shifted our entire content marketing strategy to be about the user, creating engaging content that compels our audience to take action.
(Still, you have to use the words that your visitor is searching for. Search engines can’t guess what you are thinking.)
2) Optimizing for Mobile Traffic
Google recently started including a ‘mobile-friendly’ notion next to website for mobile search results. Making sure you have this next your site increases the CTR for your website and the over amount of traffic. I suggest you test your site with this Google tool.
(It’s all the rage but the jury is still out on this when it comes to multi-million dollar machine tools. A very large percentage of those searches are on a desktop and not a tablet or cell phone.)
3) Emphasizing the Importance of Social
Whether it’s social sharing from your site or traffic coming from social media, the importance of social engagements is really affecting SEO. It’s part of SEO’s way of measuring interactions with your pages and content, which are proving to be more and more important. If no one is interacting, it reflects poorly on your page quality and hurts your chances of ranking.
(The largest social feedback we get is when we misspell a word! Of course we were explaining the energy involved in a process and the preventive maintenance procedures.)
4) Identifying Negative SEO
With penalty algorithms, negative SEO can now impact businesses that are not carefully watching their backlinks and other metrics. There have even been studies of sites hit by negative SEOs that sent bogus traffic and negatively impacted bounce rate and CTR from Google SERPs. Watch your link profile, analytics, and be on the lookout for misuse.
(The only backlinks we have are from industry directories we like and our customers use.)
5) Focusing on Storytelling
Keyword stuffing is a thing of the past. Now, artful storytelling is the only way publishers will get visibility in the SERPs. Our business focuses on helping brands create compelling content with YouTube creators, so updates to the Google algorithm have been immensely helpful in improving our value proposition to clients and the long-term value brands get from their Grapevine campaigns.
(Keyword stuffing doesn’t mean not using you keyword in the URL, title, headline and body. That’s just common courtesy to the visitor. And to the search engines.)
6) Introducing More Penalties
Our daily tests from 5,000+ sites prove that you will get penalized for both on-site and off-site issues that you may not be aware of. Look closely at the quality of pages you’re indexing in Google, eradicate duplicate content, improve your user experience, and ensure you’re monitoring your incoming links, disavowing those that are working against your assets. It matters more now than ever before.
(We’re not sure if this is duplicate content. But it would be if this was a much more popular blog.)
7) Looking for a Google+ Page
If you are a local business, having a website isn’t enough to rank well in Google’s local search listings. If you want to rank well you need to unlock, verify, and optimize a Google+ Business Page (referred to more recently as a Google My Business Page). If you want to maximize your search traffic from Google, treat your Google Business Page as you would your website, and optimize accordingly.
(It’s fun to update your Google + page. Not sure if it effects much yet.)
8) Aggressively Targeting Blog Networks
At the beginning of 2014, Matt Cutts, head of webspam at Google, announced that the idea of “guest post networks,” which had been effective in the past, were on their way out. In the middle of 2014, Google took action against several large networks, including MyBlogGuest, and penalized many high-ranking sites that had participated in linking schemes. Guest bloggers need to rethink their strategy.
(This is the practice of making a post to your blog with a URL to the site they are promoting. They are done by robots and sounc goofy.)
9) Optimizing for User Experience
Where do take your SEO strategy when you’ve got links, titles, and content covered? Recently we’ve revamped our site to offer a better user experience. Within three months of rolling out the changes, time on site is up 30% and our bounce rate is down 9%, all while our search traffic is up almost 110%. Google is looking for quality indicators. Make sure your user experience isn’t sending the wrong ones.
(What is a better user experience? Making it easy to find what they are looking for with out looking too busy.)
10) Becoming More Predictable
SEO is now easier than it has ever been thanks to big data. The key to successful SEO is having a strategy in place that records your previous efforts, compares those efforts to your current results, and then predicts which activities will provide the most value in the future. SEO was an art before big data. Now it is a science.
(Determine the keywords that are important to your business. Write your content to educate the visitor about those topics. If you don’t rank, buy AdWords, but never stop trying to rank free naturally. We have retired AdWord programs after the client’s site was ranking naturally for all the important phrases.)
11) Using Location as a Source
Since we are a global identity verification company, it’s important to understand how changes in Pigeon’s algorithm would affect the visibility of our website in local listings.
(Even un-local purchasing is effected by location. Local offices and sales reps are the cause.)
12) Optimizing for Entity Search
We’re always looking for opportunities to increase our footprint in Google’s search results. With more search queries ‘answered’ directly in Google’s search results, we only need to spend a few hours of development to be eligible for inclusion. As semantic markup expands to identify more entities, our business will be relevant for more complex and user-specific queries.
There is no — or easy — answer to the title question. Each industry has its own (preferred) social media. For some, it’s merely the professional association and its meetings. For others with indy pros scattered worldwide, it might be a forum. For still others, it’s the ancient (tho time-honored) newsgroups. LinkedIn likely has the greatest concentration of industrial marketing social media groups than any other channel but like any group, it’s only as good as the members of the group. In the following post, I’ll review (the good, the bad and the ugly) the esoteric social media groups I belong to for business and pleasure.
Social technology has revolutionized the way in which people interact and the social network phenomenon has invaded our lives in more ways than one. Many people in the corporate sector are beginning to recognize the benefits of sharing information instantaneously and are developing private social networking platforms for their employees to do so.
(Set up a LinkedIn user group for your industry and populate it with educational material and application examples once a week. Every other week post the discussion as an announcement. Keep it strictly educational and don't compare your products to…
Lohre & Associates, Inc. is an Industrial Marketing Company, serving local companies and in business since 1934. We know industrial businesses, and we offer quality in-person service for Cincinnati-area industrial businesses.
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